Office of Information Technology
Information Technology Support
Our mission is to provide outstanding technical assistance and excellent service to our students, staff, and faculty in the most effective and efficient manner while supporting lifelong learning that will shape our college's future.
CREATE A TROUBLE TICKET WITH IT SUPPORT
Information Technology F.A.Q
Miles College IT Department is here to help students, staff, and faculty navigate the many aspects of state-of the-art technology on campus, including technical support, computer and software guidance, network/internet services, wireless access, multimedia setups and support, teleconference requests, remote access, support of general use, and residential computer labs.
See below for answers to technology related questions.
A. You can enter a trouble ticket or call ext. 1498.
A. Please, contact the Residence Hall Director
A. In the Kirkendoll Library Resource Center (LRC)
A. For students – Username: (Student ID no.) – Password: (Six number date of birth) for faculty – Username: Employee ID No. – Password: (Six number date of birth).
Miles@ and your Student ID#.
Student ID: 123456
Information Technology Policies
Tools and Resources
Miles College IT Services is responsible for ensuring that students have access to the computing and technology tools and resources needed to support their general academic efforts. Please use the links on this page to get more information about the tools and resources that are available.
If you have questions about these services or need technical assistance, please contact the Miles IT Service Desk.
Avast - is a free antivirus computer program available to Microsoft Windows, Mac OS X and Linux users, with a user interface available in 41 languages. <http://www.avast.com/en-us/index>
Adobe Reader - is a program that is intended to give you the capability to read, edit, and print the popular Adobe Portable Document Format (PDF) file type, as well as adding a whole host of functions on top of the basic reader. PDF files are a particularly professional looking file type that enables you to read texts in precisely the way that the original author intended. Both PDF files and Adobe Reader have become industry standards. <http://get.adobe.com/reader/>
Anti-Virus Guard (AVG) Technologies / Free Antivirus / Free Virus Protection - is a family of anti-virus and Internet security software for the Microsoft Windows, Linux, Mac OS X, and FreeBSD computing platforms, developed by AVG Technologies. <http://free.avg.com/us-en/homepage>
Dropbox - is a free service that lets you bring your photos, docs, and videos anywhere and share them easily. <https://www.dropbox.com/business?_tk=adwords&_kw=dropbox|e&_net=g&_ad=32037028902|1t1&_camp=Search%3A%20Brand%20%22Dropbox%22%20-%20US&gclid=CPfLn5n51LgCFWQV7AodKjQAqw>
Eset Online Scanner – is a free online virus scanning software. <http://www.eset.com/us/online-scanner/>
Evernote - is a suite of software and services designed for note taking and archiving. A "note" can be a piece of formatted text, a full webpage or webpage excerpt, a photograph, a voice memo, or a handwritten "ink" note. Notes can also have file attachments. Notes can be sorted into folders, then tagged, annotated, edited, given comments, searched and exported as part of a notebook. <https://evernote.com/>
Google Workspace- Your Miles College email is supported by Google. This means you have access to tools such as Google Drive and other Google products similar to what is offered with Microsoft Office. You can convert files created in Google to the Microsoft Office equivalent.
Grammarly- Grammarly is a cloud-based typing assistant that reviews spelling, grammar, punctuation, clarity, engagement, and delivery mistakes in English language text. It uses artificial intelligence to identify and search for an appropriate replacement for the located error. Log into your email through Gmail.com. Click on the dots in the top right corner (see below), then scroll down for Grammarly.
Office 365 - is a free tool. It's not a trial! Students and teachers are eligible for Office 365 Education, which includes Word, Excel, PowerPoint, OneNote, and now Microsoft Teams, plus additional classroom tools. All you need to get started is to enter a valid school email address below. <https://products.office.com/en-us/student/office-in-education>
Microsoft OneDrive - is a file hosting service that allows users to upload and synchronize files to a cloud storage and then access them from a Web browser or their local device. Publicly shared files do not require a Microsoft account to access. <http://windows.microsoft.com/en-us/skydrive/download>
Padlet - It is a virtual board with sticky notes that can be easily moved, shared, and embedded. There are several views, including something that looks more like a scrollable blog and it is easy to both personalize the experience and organize notes. The privacy and moderation settings make it easy for students to become members of a board where a teacher can post resources and encourage them to do the same. <http://padlet.com/>
Rave Guardian- Rave Guardian allows you to turn your smartphone into a personal safety device and campus resource center.
TimelyMD (BearCare)- a virtual health and well-being platform for students. Through either a mobile app or your desktop, BearCare provides 24/7 access to virtual care from anywhere in the United States at no cost.
Blackboard Faculty Login Instructions
1. Go to the Miles College Home page and click on the Blackboard link in the upper, left corner. You can also use the direct link of miles.blackboard.com.
3. Your password is the letter ‘m’ (lowercase) + your Employee ID. For example, if myemployee ID is 1234567, my password is m1234567.
Entering A Course
1. Once you have logged into Blackboard. locate the ‘My Courses’ area (upper, right corner).
2. All courses in which you are enrolled will be listed in this area.
3. To enter a course, click on the course’s title listed in the ‘My Courses’ area.
1. For 24/7 Blackboard Help, including “how-to” and login assistance, call or click the Miles College Blackboard Helpdesk: a. Portal: http://miles.edusupportcenter.com/
b. Phone: 1-(844) 897-9160
To fulfill our mission, Miles College uses a wide variety of information technologies to assist in serving the campus. For more information regarding technology services, please contact the IT help desk.
Brown Hall, first floor (campus map)
Monday through Friday 8:00 a.m. to 5:00 p.m.
For technical support requests and inquiries:
Phone: (205) 929-1498
Requesting service for computer related issues
Emergencies – Call the IT Help Desk at 205-929-1498. Leave a message explaining your issue. Include your name, telephone number, and remain at your computer. IT Help Desk calls are answered promptly. If the entire office is down, check with the receptionist at your office to make sure that IT staff has been notified. The IT Help Desk working hours are Monday through Friday, 8am – 5pm CST.
Non-emergencies – Call the IT Help Desk at 205-929-1498. Leave a message explaining your issue. Include your name, telephone number, and remain at your computer. IT Help Desk calls are answered promptly. You may also send an email to firstname.lastname@example.org or log an IT Support Ticket via IT Support Ticket with a description of the issue you are experiencing.