Student Complaint
Miles College is committed to providing a safe, respectful, and supportive campus environment and to continuously improving services that support student success and campus life. In accordance with SACSCOC Standard 12.4, the College maintains procedures for receiving, reviewing, and resolving written student complaints.
This reporting form allows students to submit concerns related to non-academic matters affecting campus services, student life, or administrative operations. Complaints submitted through this form are reviewed by the Office of Student Affairs and routed to the appropriate administrative office for review and resolution in accordance with the procedures outlined in the Miles College Student Handbook.
Miles College maintains a record of written student complaints and institutional responses as required for accreditation and institutional accountability. These records are maintained by Institutional Research in accordance with institutional record-keeping policies for a minimum of seven (7) years.
The College is committed to ensuring that student concerns are addressed through a clear, fair, and timely process and that student feedback contributes to the ongoing improvement of campus services and the overall learning environment.
SACSCOC Standard 12.4 requires every institution to maintain a log of written student complaints. This log is for use by Faculty Leadership at the Dean level or above, and provides evidence that the institution has adequate procedures for addressing written student complaints and is responsible for demonstrating that it follows those procedures when resolving student complaints. All responses remain on record with Institutional Research in compliance with record keeping and data policies for a minimum of 7 years.
Miles College is committed to continuously improving support services for its students. There is a clear, fair, reliable and internal process for managing student complaints. The College also insures that there is a timely resolution process in place to improve student services and increase student satisfaction with the working, teaching, and learning environment of the campus.