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SACSCOC Standard 12.4 requires every institution to maintain a log of written student complaints. This log is for use by Faculty Leadership at the Dean level or above, and provides evidence that the institution has adequate procedures for addressing written student complaints and is responsible for demonstrating that it follows those procedures when resolving student complaints. All responses remain on record with Institutional Research in compliance with record keeping and data policies for a minimum of 7 years. Miles College is committed to the continuous improvement of support services for its students. There is a clear, fair, reliable and internal process for managing student complaints. The College also insures that there is a timely resolution process in place to improve student services and increase student satisfaction with the working, teaching, and learning environment of the campus.