STUDENT FAQs COVID-19 Campus Action Plan
MILES COLLEGE CAMPUS ACTION PLAN FOR THE CORONAVIRUS FREQUENTLY ASKED QUESTIONS [Rev. 3/23/20]
1. IS THE CAMPUS CLOSED?
In compliance with the Jefferson County Health Department, the Miles College physical campus is closed until April 6, 2020, at which time, the health department will decide about businesses re-opening. However, Miles College will continue with academic operations that support the continuity of instruction by moving to a virtual campus effective Monday, March 30, 2020.
2. WILL I RECEIVE A REFUND FOR MY MEAL and HOUSING PLAN?
As a result of the COVID-19 Pandemic, for the spring semester 2020, the College will make adjustments to student accounts for the Meal Plan and Housing charges. The College will utilize the following steps for issuing adjustments, refunds and/or credits to the student’s account.
• MEAL PLAN - We will calculate a pro-rated amount of unused meal plan charges per student for the spring 2020 semester. The pro-rated amount will extend through the last day of class for the academic spring semester (May 6, 2020).
• HOUSING FEE - We will calculate a pro-rated amount of housing charges based on the last day a student occupied the residence halls.
Please note the following:
• If a student currently has an outstanding balance on his/her account, we will offset the pro-rated room and housing charges against the amount that is still outstanding. There is a possibility that the adjusted amount will not clear the student’s balance due. Therefore, no refund will be issued to the student.
• We will enforce our Institutional Aid Policy. If a student received institutional aid (academic, sport, band, etc.) from the College in order to cover the direct cost of attendance, he/she would not be eligible to get a refund. The institutional aid amount awarded to the student for attending the spring semester, 2020, will be adjusted accordingly.
• For students who a) have a bill that was cleared by an external sponsored scholarships, b)did not receive institutional aid to cover the direct cost of attendance, and c) are not a graduating senior the College will place a credit on your account from the spring semester that will become a part of your aid package for the summer 2020 or the academic year 2020-2021.
• If funds are due to the student, a refund will be issued by check or direct deposit, when the campus resumes business operations.
3. HOW WILL THIS IMPACT GRADUATING SENIORS?
• COMMENCEMENT– The commencement and other senior activities have not been canceled. The campus administration will make a determination about the date of the commencement exercises and share that information as soon as the decision is made.
• SENIOR FEES – At this point, no fees will be refunded as the commencement program, and senior activities will be postponed to a later date.
• EXIT EXAMS – All exit exams for Seniors will be offered online. Please contact your department chair for exit exam dates for students eligible to take the exam for the first time or as a re-take.
4. HOW IS THIS VIRTUAL CAMPUS / ONLINE DELIVERY GOING TO WORK?
• COURSE DELIVERY – The Office of Academic Affairs has explored the most student-centered option to help us complete this semester. Please check with your instructor about accommodations you may need to complete the course.
• TECHNOLOGY – In very limited cases, where students have no access to the technology they are instructed to reach out to the office of the Provost for individual support through phone (205)929-1000; Press 0 or email email@example.com.
• PASS /FAIL OPTIONS – The Provost is exploring all options for completing the Spring semester that maintains compliance with the accrediting body of the campus as well as the Department of Education, NCAA, and other entities.
5. WHO CAN I REACH IF I HAVE MORE QUESTIONS ABOUT MY REFUND?
If a student or a parent has questions or comments, please contact the Business Office firstname.lastname@example.org. Staff members are available to assist in this matter.
6. WHO CAN I REACH IF I HAVE MORE QUESTIONS ABOUT THE VIRTUAL CAMPUS, ONLINE CLASSES, PRE-REGISTRATION OR ANY OF OTHER CONCERNS?
If a student or a parent has questions related to academics, please contact your faculty member about online access and course questions, your CAT Center or major advisor for pre-registration, or the Office of Academic Affairs for all other matters through email: email@example.com or phone: (205)929-1000 Press 0.