Contact Information Technology Department
To fulfill our mission, Miles College uses a wide variety of information technologies (IT) to assist in serving the campus. For more information regarding technology services, please contact the IT help desk.
Location
Brown Hall, first floor (campus map)
Hours
Monday through Friday 8:00 a.m. to 5:00 p.m.
Help Desk
For technical support requests and inquiries:
Email: itsupport@miles.edu
Phone: (205) 929-1498 Ext. 1498
Staff:
- Walter Rice III- Interim IT Manager /Network Analyst / Audio & Video Technician
- Jackie Hudson - Software Support Technician
- Leon Moody- Web developer / Graphics Designer
- Jorrell Johnson - IT Support Technician
- Quinten Williams - IT Support Technician
- Jackie Hudson - Software Support Technician
User Responsibilities
Requesting service for computer related issues
Emergencies – Call the IT Help Desk at 205-929-1498. Leave a message explaining your issue. Include your name, telephone number, and remain at your computer. IT Help Desk calls are answered promptly. If the entire office is down, check with the receptionist at your office to make sure that IT staff has been notified. The IT Help Desk working hours are Monday through Friday, 8am – 5pm CST.
Non-emergencies – Call the IT Help Desk at 205-929-1498. Leave a message explaining your issue. Include your name, telephone number, and remain at your computer. IT Help Desk calls are answered promptly. You may also send an email to itsupport@miles.edu or log an IT Support Ticket via IT Support Ticket with a description of the issue you are experiencing.