Information Technology Frequently Asked Questions
Miles College IT Department is here to help students, staff, and faculty navigate the many aspects of state-of the-art technology on campus, including technical support, computer and software guidance, network/internet services, wireless access, multimedia setups and support, teleconference requests, remote access, support of general use, and residential computer labs.
See below for answers to technology related questions.
Q. How do I reset my telephone voicemail password if I am a student?
A. Call the IT Help Desk at Ext. 1498.
Q. How do I reset my telephone voicemail password as a faculty or staff?
A. You can enter a trouble ticket or call ext. 1498.
Q. How do I resolve issues with my telephone line or cable television service in my dorm room?
A. Please, contact the Dorm Director.
Q. Where is the general access computer labs located?
A. In the Bruno Lab and Kirkendoll Library Resource Center (LRC)
Q. Where is the Bruno Lab located?
A. Located on the first floor of the LRC.
Q. How do I login to the computers in the Bruno Lab?
A. To login, you must enter Student as the username. The password is Miles1. If you need any further assistance, please speak with tech on duty.
Q. Why do I have to reconnect to the Miles-Student wireless account every time I enter my student email address?
A. For security purpose, you will be required to enter your email address every time you want to connect to the wireless for authentication.
Q. How can I download movies and music? Can I use peer-to-peer file sharing applications (like BitTorrent, LimeWire, or Morpheus)?
A. Unauthorized peer-to-peer (P2P) file sharing on college and university campuses is receiving increasing attention from the entertainment industry, the media, and the United States Congress. Although P2P file sharing on college networks is not unlawful, such activity is not necessarily harmless [or without harm] especially as it can lead to a violation of the federal copyright law. Indeed, many student using popular software, such as Ares, BitTorrent, Direct Connect, Morpheus, LimeWire, and Gnutella, intentionally or advertently infringe on copyrighted works relating to music, movies, computer software, video games, and photographs. Lawsuit filings indicate copyright owners are taking the offensive against infringements on their protected works. Students need to know their rights and responsibilities, and their potential liability for unlawful P2P activities. Miles College does not promote the downloading of movies or music of any kind on campus.
Q. How do I access my email off-campus?
Q. What is my default username and password for Bear’s Den?
A. For students – Username: (Student ID no.) – Password: (Six number date of birth) for faculty – Username: Employee ID No. – Password: (Six number date of birth).
Q. What is my default password for my email account?
A. Lower case "m" and student number.